Today businesses need to place increased focus on their core activities and strengths in order to compete more effectively in their marketplaces. It therefore makes good business sense to utilise the skills of the IT workforce in ways that will support this objective and maximise the return on IT investments.

A good way to achieve this is by entrusting the day to day management and support of the entire IT infrastructure to a strategic partner with the proven skills and expertise to ensure that a highly responsive and dependable computing service is delivered throughout the business.

TXI can arrange the following:-

• Monitoring, managing and reporting on any IT device connected to the network
• Proactively identify and address potential reliability or performance problems
• Offer blocks of time to be pre-purchased so you can withdraw days on an as-needed basis
• Offer a comprehensive range of system security testing, management, monitoring and response services that resolve security problems cost effectively.

This service is specifically designed to provide small or medium sized businesses with access to the skills, knowledge and expertise of a professional IT manager at a fraction of the cost of employing such an individual. Available on a flexible contract basis, our services are typically used by organisations with no dedicated IT management resource or those with limited resource but wanting to bring additional skills, knowledge and capability into their existing IT infrastructure.

Our helpdesk is the focal point for all requests for support. Typically the majority of support requests are quickly resolved by Helpdesk personnel. On occasions when the problem requires an on-site visit to resolve the problem, then a visit by a qualified support services engineer can be scheduled.

Please contact us for further information.